A reservation is not guaranteed until payment is made. Once the reservation has been paid, it is binding on both parties. However, we reserve the right to cancel the activity in the event of dangerous weather conditions (wind or thunder). The activity could then be moved to another location or to a later date after consulting the customer.
If you cancel earlier than 14 days before the start of the activity, the full amount minus an administrative fee will be refunded. For amounts below SEK 1.000, the fee is 15. For amounts over SEK 1,000 the fee is SEK 150.
If you cancel 13-8 days before the start of the activity, 75% of the total amount will be refunded.
If you cancel 7-2 days before the start of the activity, 50% of the total amount will be refunded. In case of later cancellation or if you are absent from the activity, there will be no refund.
Change of date is also considered a cancellation.
In case of acute illness or serious accident (for you, your immediate family or fellow traveler) and valid proof of this from your doctor, the full amount will be refunded.